VO Deal Desk Terms of Use

1. Agreement, operator, eligibility, and authority

These Terms of Use (the “Terms”) are a binding agreement between you and The Dulcet One VO, LLC, a Georgia limited liability company, doing business as VO Deal Desk (“VO Deal Desk,” “we,” “us,” or “our”). They govern the websites, protected application, subscriptions, analyses, exports, communications, and related services we provide (collectively, the “Service”). By clicking an acceptance control, creating or using an account, purchasing a subscription, or accessing the Service after being presented with these Terms, you affirm that you have read, understand, and agree to these Terms and the Privacy Policy. If you act for an organization, you represent that you have authority to bind it. You must be at least 18 and legally capable of contracting. If you do not agree, do not use the Service.

2. Decision-support service; no professional advice

VO Deal Desk provides informational decision-support tools for voiceover rates, rights, contracts, scripts, earnings, and workflow. The Service does not provide legal, tax, accounting, investment, insurance, union, employment, or other regulated professional advice and is not a substitute for a qualified lawyer or other adviser who can evaluate your facts and jurisdiction. No attorney-client, fiduciary, agency, employment, partnership, or advisory relationship is created.

You must independently review all source material and outputs and obtain professional advice before acting on any matter with legal, financial, contractual, or rights consequences. We do not represent that an output identifies every clause, risk, right, obligation, market rate, deadline, or applicable law.

3. Automated and AI-assisted outputs; non-reliance

The Service may use automated rules, statistical methods, and third-party artificial-intelligence systems. Outputs may be probabilistic, incomplete, outdated, inconsistent, or incorrect; may misunderstand context; and may resemble information generated for others. Outputs are not authoritative interpretations, promises of results, appraisals, offers, or recommendations to accept, reject, price, negotiate, sign, or perform any transaction.

You assume responsibility for evaluating accuracy, completeness, fitness, and lawfulness; checking original documents; confirming material terms with counterparties; and preserving independent records. You must not rely on the Service as the sole basis for a deadline, price, legal position, contractual commitment, safety decision, or other consequential action.

4. Accounts, access, and security

You are responsible for activity under your account and authorized seats, credential confidentiality, accurate account information, and prompt notice of suspected compromise. Individual access is personal. Multi-seat access is limited to the seats and users authorized by the applicable plan. You may not share access outside those limits or defeat authentication, entitlements, usage limits, or security controls. We may suspend or restrict access when reasonably necessary to investigate misuse, protect the Service or others, comply with law, or address nonpayment.

5. Acceptable use

You may not use the Service to violate law or another person’s rights; coordinate prices or engage in anticompetitive conduct; submit malware or credentials; probe or disrupt systems; scrape, reverse engineer, copy, resell, sublicense, or create a competing dataset or service except where a restriction is prohibited by law; impersonate another person; generate or distribute unlawful, defamatory, threatening, hateful, obscene, fraudulent, privacy-invasive, or infringing content; or use outputs to make unlawful high-impact decisions about another person. You may not use the Service in a manner that materially exceeds reasonable professional use or burdens availability.

6. User content, permissions, and confidentiality

You retain your rights in material you submit (“User Content”). You grant us and our contracted processors a limited, nonexclusive, worldwide authorization to host, transmit, reproduce, transform, and otherwise process User Content only as needed to provide, secure, support, and maintain the Service, comply with law, and enforce these Terms. You represent that you have all rights, notices, consents, and permissions required to submit and process User Content, including confidential material and personal information concerning third parties.

Do not submit passwords, API keys, complete payment-card or bank credentials, government identification numbers, health records, or unrelated sensitive information. You are responsible for redaction, lawful disclosure, backups, and any confidentiality obligations to clients, talent, agents, producers, unions, employers, or counterparties. Our data practices are described in the Privacy Policy.

7. Subscriptions, renewal, cancellation, taxes, and refunds

Paid plans renew automatically at the price and cadence clearly disclosed at checkout until canceled. You authorize recurring charges and represent that you may use the payment method. You may cancel through the online billing controls made available with the Service; cancellation stops future renewals and ordinarily leaves access through the end of the paid period. Unless law requires otherwise or a written offer expressly states otherwise, paid fees are nonrefundable and we do not provide prorated credits. Taxes may apply. Stripe processes payments; we do not store complete card or bank credentials. Promotional, beta, complimentary, or lifetime access is subject to its written grant and may be restricted or revoked for security, abuse, illegality, or material breach.

8. Ownership, license, feedback, and publicity

The Service, software, interface, decision logic, branding, documentation, and original materials are owned by us or our licensors and protected by law. Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable, nonsublicensable right to use the Service for legitimate internal professional purposes during authorized access. No rights are granted by implication. Feedback may be used without restriction or compensation, but we will not identify you publicly without separate consent.

9. Third-party services

The Service may depend on or link to third-party providers, including Cloudflare, OpenAI, Stripe, Resend, and Kit. Their services, availability, and data practices are governed by their own terms. We do not control or warrant third-party services and are not responsible for their acts, omissions, interruptions, changes, or content, except to the extent liability cannot lawfully be excluded.

10. Content reports and enforcement

We maintain a written content-review procedure. Report potentially unlawful, defamatory, infringing, privacy-invasive, controversial, or offensive material to admin@vodealdesk.com with the material or URL, basis, supporting information, rights relationship, and contact details. We may preserve evidence; restrict access; investigate; request information; consult counsel; edit, disable, remove, restore, or leave material in place; notify affected parties; and suspend repeat or serious violators. We may act immediately for safety, security, legal compliance, or protection of rights. This process does not promise removal merely because material is unpopular or disputed.

11. Beta features and service changes

Beta, preview, experimental, or complimentary features may be incomplete, changed, suspended, or discontinued without commitment to continued availability. We may modify the Service, plans, limits, and features. We will provide notice of material changes when required by law and will not retroactively alter services already delivered or an accepted statement of work.

12. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, OUTPUTS, CONTENT, AND ALL BETA FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND AT YOUR SOLE RISK. WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, QUIET ENJOYMENT, AVAILABILITY, SECURITY, AND RESULTS. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, CURRENT, LOSS-FREE, OR SUITABLE FOR ANY TRANSACTION, AGREEMENT, AUDITION, ENGAGEMENT, OR BUSINESS DECISION.

13. Assumption of risk

You knowingly assume the risks of using or relying on the Service, including errors in submitted material or outputs; missed clauses or deadlines; inaccurate rates, rights, timing, or earnings information; failed negotiations; lost opportunities; third-party claims; and loss or disclosure of data despite reasonable safeguards. You are responsible for professional review, counterparty confirmation, backups, business continuity, and decisions made with Service information.

14. Limitation of liability and exclusion of damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VO DEAL DESK, THE DULCET ONE VO, LLC, AND THEIR OWNERS, OFFICERS, AFFILIATES, CONTRACTORS, LICENSORS, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OPPORTUNITY, BUSINESS, GOODWILL, OR REPUTATION; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; OR CLAIMS ARISING FROM RELIANCE ON OUTPUTS, REGARDLESS OF THEORY, FORESEEABILITY, OR NOTICE.

THEIR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO VO DEAL DESK DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US$100. THE LIMIT APPLIES COLLECTIVELY, NOT PER INCIDENT. THESE LIMITS ARE AN ESSENTIAL BASIS OF THE BARGAIN AND APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE, BUT NOT TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

15. Indemnification and hold harmless

To the extent permitted by law, you will defend, indemnify, and hold harmless VO Deal Desk, The Dulcet One VO, LLC, and their owners, officers, affiliates, contractors, licensors, and providers from third-party claims, losses, liabilities, judgments, damages, penalties, costs, and reasonable attorneys’ fees arising from your User Content; unlawful or unauthorized use; breach of Sections 4–6; violation of another person’s rights; or business decisions and representations you make using Service information. We will provide reasonable notice and cooperation at your expense. You may not settle in a way that admits fault by or imposes an obligation on an indemnified party without written consent. This does not shift liability for an indemnified party’s fraud, willful misconduct, or liability that cannot lawfully be shifted.

16. No assumption of third-party liability

Except in a mutually signed writing, neither party assumes the debts, duties, promises, contractual obligations, or liabilities of the other or any third party. Nothing creates an insurer, guarantor, partnership, joint venture, agency, employment, fiduciary, or legal-adviser relationship, and neither party may bind the other.

17. Custom services, statements of work, acceptance, and change control

Any implementation, customization, or project service requires a written order or statement of work (“SOW”) accepted by both parties. It should state scope, deliverables, responsibilities, fees, milestones, acceptance criteria, and schedule. Changes require a written change order. If an SOW conflicts with these Terms, it controls only for that SOW.

18. Exclusive contractual remedies

For a proven failure of paid service to materially conform to an express written commitment, your exclusive contractual remedy is, at our option, reasonable re-performance, correction, service credit, or refund of fees paid for the materially nonconforming service. Otherwise, your remedy is to discontinue use and cancel future renewal. This does not limit nonwaivable statutory remedies.

19. Time limit on claims

To the maximum extent permitted by law, any claim arising out of or relating to the Service or these Terms must be filed within one year after the claim accrued, or it is permanently barred. A legally mandatory longer period controls where this limitation cannot be enforced.

20. Governing law, informal resolution, and binding arbitration

Georgia law governs, without regard to conflict rules, and the Federal Arbitration Act governs arbitration. Before filing, a claimant must email a detailed dispute notice and requested relief to admin@vodealdesk.com and allow 30 days for good-faith informal resolution.

Except for an individual small-claims matter, temporary or preliminary injunctive relief concerning intellectual property or unauthorized access, or a claim that cannot lawfully be arbitrated, disputes will be resolved by individual binding arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules for consumers and Commercial Arbitration Rules for non-consumers. Arbitration may proceed by documents, telephone, video, or in person in Georgia as rules and law permit.

No class proceedings; jury waiver. Disputes must proceed individually, not as a class, collective, consolidated, mass, coordinated, or representative action. To the extent a dispute proceeds in court, each party waives a jury where lawful. You may opt out of arbitration within 30 days after first accepting these Terms by emailing your name, account email, and unambiguous opt-out request to the address above. If a particular waiver is unenforceable, the affected claim proceeds in a court of competent jurisdiction in Georgia, not class arbitration.

21. Suspension, termination, and survival

You may stop using the Service and cancel future renewal. We may suspend or terminate access for material breach, nonpayment, unlawful use, security risk, or protection of the Service or others, with notice and an opportunity to cure when reasonable and legally required. On termination, the license ends. Payment obligations, ownership, disclaimers, liability limits, indemnification, dispute terms, and provisions that by nature should survive will survive.

22. Force majeure

We are not liable for delay or failure caused by events beyond reasonable control, including internet or utility failure, provider outage, labor dispute, natural disaster, epidemic, war, terrorism, civil disorder, government action, cyberattack, or widespread platform failure, provided this does not excuse payment already due or obligations that cannot lawfully be excused.

23. Changes to these Terms

We may revise these Terms. We will post the revised date and give reasonable notice of material changes when required. A material change applies prospectively. Continued use after the effective date constitutes acceptance where permitted; otherwise, stop use and cancel before that date. Changes to an accepted SOW require its change-control process.

24. General terms

These Terms, the Privacy Policy, purchase disclosures, and any accepted SOW are the entire agreement on their subject matter and supersede prior statements. You may not assign them without our written consent; we may assign them with a reorganization, financing, merger, acquisition, or transfer of the business or Service. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Failure to enforce is not a waiver. Headings are for convenience. Electronic notices and records satisfy writing requirements where lawful. These Terms do not create third-party beneficiaries.

25. Contact and legal notices

Questions, legal notices, arbitration opt-outs, content reports, and contract requests: admin@vodealdesk.com. Mailing address: The Dulcet One VO, LLC, 4715 Columbia Street, Cumming, Georgia 30040, United States.